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As we continue to navigate these tricky times during the coronavirus pandemic, many of us will be in the same boat - trying to ensure everyone in the family has all the vital essentials in their cupboards. If you're keen to help the elderly relative (or neighbour) in your life, and help them organise a home delivery slot at Sainsbury's, we have all the details.

After Prime Minister Boris Johnson told elderly and vulnerable people to take themselves out of society for three months, Sainsbury’s said it would be giving disabled and elderly customers priority on its online delivery system, and the supermarket also opens only to the elderly and vulnerable for its first hour of trading.

Search results for 'what is a green delivery slot' What is a Delivery Pass and how does it work? All you need to know about our delivery service; Grocery delivery times & charges; Where is my delivery? Delivery Instructions; Why do I need to choose a slot before I place my online groceries order? Carrier bags for Groceries Online and Click. Sainsbury’s boss Mike Coupe said: 'Many of you have written to me to tell me you are elderly or vulnerable and are struggling to book online delivery slots. We are doing our absolute best to offer. Sainsbury's Food to order. Great Sainsbury's products and selected items made to order.

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Shoppers eager to do their lockdown shopping at Sainsbury's

But if it's a home delivery slot you're after for an elderly or vulnerable person, this is what you need to do:

Follow instructions from the text message or letter you received to register as vulnerable on the HMRC website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter.

If you haven't been contacted by Sainsbury's already, then you should be soon. A Sainsbury's representative tells HELLO!: 'As of Wednesday 25th, we had proactively contacted 270,000 customers who had already given us information that meant we could identify them as elderly or vulnerable. We had also booked slots for 115,000 elderly and vulnerable customers. Our customer careline is working at full capacity and we are able to give an additional 8,000 customers a day access to delivery slots over the phone so we urge everyone to keep trying.'

If you've not been contacted already there is a phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am - 11pm.

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Sainsbury’s boss Mike Coupe said: 'Many of you have written to me to tell me you are elderly or vulnerable and are struggling to book online delivery slots. We are doing our absolute best to offer online delivery slots to elderly, disabled and vulnerable customers. These customers have priority over all slots. Our customer Careline has been inundated with requests from elderly and vulnerable customers – we have had one year’s worth of contacts in two weeks.'

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Sainsbury’s has introduced policies restricting customers to only three of any grocery item or cleaning product, and Mike shut down the cafes and fresh food counters in order to redeploy staff elsewhere in stores.

So the message is, don't give up. And it doesn't have to be the vulnerable person who signs up either, so long as you all live together. 'It is extremely busy so we can only urge customers to keep trying,' the Sainsbury's rep tells HELLO!. 'Customers who have a vulnerable member in their household can register with us to receive this service.'

Sainsbury's shopping times you need to know about:

If you're not on the vulnerable list but are over 70, Sainsburys is opening from 8am - 9am every Monday, Wednesday and Friday and reserving this slot for elderly customers.

The supermarket is asking customers in-store to stand one metre away from colleagues wherever possible and pay with card rather than cash at tills.

RELATED: Supermarket shopping list during lockdown

We deliver 7 days a week* with convenient delivery times with standard 1-hour slots or flexible Saver slots. You can check if we deliver to your area on our Groceries page. You can also purchase our delivery pass saving up to £126 per year* visit our delivery pass page to find out more.

Delivery Charges

• Orders under £40 will be charged £7 for standard delivery
• Orders over £40 will vary between £1- £4.50.
• There is no delivery charge for orders over £100 booked for delivery on Monday - Thursday after 2pm, once you have selected your time slot on your summary page it will confirm free delivery.
• Minimum order value £25​
• The delivery charge will be confirmed when you place your order.

Delivery Pass

With our delivery pass, you can pay and upfront fee and then pay no delivery charge on your online grocery orders for the next 3, 6 or 12 months. ​

• Anytime Delivery Pass – 1 free delivery per day, 7 days a week when you spend £40 or more. ​
• Midweek Delivery Pass – 1 free delivery per day on Tuesday, Wednesday and Thursdays when you spend £40 or more.

FAQ's

You can amend your order following the guidelines here if the option to amend isn’t available its too late to change the date. Please call our team to see if we can assist further.

We're sorry you haven't been able to book a slot, there may not be availability for this selected date/week. If you believe there might be a different issue, please call us and select the technical support option 0800 328 1700

Online Delivery Slots Sainsbury's Opening

We’ll email you on the day of delivery to confirm your order and timeslot. You can read about our on the day updates here. If you have booked a Saver slot you will also receive an additional notification on the day of delivery informing you of your more precise 1-hour time slot.

If you book a green delivery slot, this means a vehicle is already scheduled to be in your area

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Saver slots are cheaper than our standard delivery slots, offering a longer time window of 4-hours or more. Customers with these slots receive an additional notification on the day of delivery informing you of your more precise 1-hour time slot.

*We deliver on all UK Bank Holidays, however we do not deliver on Public Holidays.